Shipping & Delivery

Shipping & Payment Information

Based on our standard terms and the details provided in our updated records, please find the relevant information for the delivery and settlement of your orders.

Payment Options

We offer several secure methods to settle your invoice:

• Bank Transfer: Payments can be made directly to our account using the details below:
  • Account Name: IG Medical Australasia Pty Ltd.
  • BSB: 033-695.
  • Account Number: 718641.
• PayID: Transfers can be made using our registered PayID: 80673914040.
• Secure Online Payment (Stripe): We accept Visa and Mastercard through a secure online gateway. Invoices will be sent with a secure link, guiding you to a payment website where you can safely input your credit card details. For your protection, we do not store your credit card information.
  

Payment Terms:

• Unless otherwise agreed in writing, the Purchaser must make full payment due on receipt of invoice.
• For new customers, payment is preferred before we process and dispatch your delivery.

Shipping & Delivery

• Freight Charges: Effective 1 July 2026, a standard freight and handling charge of $25 + GST is applied to all orders within Australia.
• Cold Chain Shipping: Cold chain standard freight and handling is charged at $55 + GST within Australia.
• International Shipments: For international orders, the actual freight cost will be passed on directly to the customer.
• Responsibility: Unless otherwise agreed in writing, all freight and despatch charges will be borne by the Purchaser.
• Delivery Timeframes: The Company uses its best endeavours to make delivery at the time specified, but will not be responsible for any loss or damage resulting from delays or failure to fulfil an order.
• Risk and Title: All risk in the goods passes to the Purchaser immediately upon despatch. Ownership of the goods does not pass to the Purchaser until all outstanding indebtedness to the Company is discharged.

Returns & Claims

• Supply Errors: Goods delivered due to a misinterpretation of the order may be returned for replacement if reported within 7 days of receipt, provided they are in good condition.
• Purchaser Errors: Goods ordered in error may be returned if reported within 7 days, provided they are standard stock items in good condition.
• Restocking Fees: The Company is entitled to charge a reasonable restocking fee for returned goods, and return freight is the responsibility of the Purchaser.
• Authorisation: Return requests must be approved by the Company in writing, and a copy of this approval must be attached to the returned goods.

How to Order: You can order online (recommended) or request an order form and email your completed order forms to info@igmedical.com.au. For any questions, you can contact our team at the same address.