Privacy Policy

Last Updated: 23/01/2026

IG Medical Australasia Pty Ltd (“the Company”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the New Zealand Privacy Act 2020.

1. Kinds of Personal Information We Collect

We may collect and hold personal information that is reasonably necessary for our business functions, including:

• Contact Details: Name, business name, postal and delivery addresses, email address, and telephone numbers.
• Financial Information: Bank account details, credit card information, and credit history (relevant to account applications and payment defaults).
• Transaction Data: Details of products or services you have purchased from us, and records of our interactions with you.

2. How We Collect Your Information

We collect personal information directly from you when you:

• Place an order or request a quotation.
• Apply to open an account with us.
• Communicate with us via email, phone, or our website.
• In certain circumstances, we may collect information from third parties, such as credit reporting bodies (as referenced in our Terms & Conditions regarding credit facilities and payment defaults).

3. Purpose of Collection and Use

We collect and use your personal information for purposes including:

• Provision of Goods/Services: To process orders, manage deliveries, and provide customer support.
• Account Management: To verify your identity, assess credit applications, and manage your account.
• Payment and Debt Recovery: As noted in our Terms & Conditions, to process payments and, where necessary, recover overdue amounts (including the calculation of interest and referral to debt collection agencies).
• Legal Compliance: To comply with our legal and regulatory obligations in Australia and New Zealand.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Service Providers: Third-party freight and despatch providers to fulfil your orders.
• Financial Institutions: Our bankers and payment processors.
• Professional Advisers: Debt collectors, legal representatives, or auditors where necessary to enforce our Terms & Conditions.
• Related Entities: Our related businesses for internal administrative purposes.

We do not sell your personal information to third parties.

5. Cross-Border Disclosure

As we operate across Australasia, your information may be shared between our Australian and New Zealand operations. We take reasonable steps to ensure that any overseas recipient treats your personal information with a level of protection similar to the Australian and New Zealand privacy principles.

6. Data Security

We take the security of your information seriously. We use a range of physical, electronic, and managerial measures to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. As per our Terms & Conditions, while we strive to protect your data, any transmission via the internet is at your own risk.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, out of date, or incomplete.

• To make a request, please contact us at info@igmedical.com.au.
• We will respond to your request within a reasonable timeframe (usually 30 days).

8. Complaints

If you believe we have breached the Australian Privacy Principles or the New Zealand Privacy Act, please contact us in writing. We will investigate your complaint and provide a written response. If you are not satisfied with our response, you may contact:

• Australia: Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
• New Zealand: Office of the Privacy Commissioner at www.privacy.org.nz.

9. Contact Us

For any questions regarding this Privacy Policy, please contact:

Privacy Officer IG Medical Australasia Pty Ltd

Email: info@igmedical.com.au

Website: https://igmedical.com.au/