Return Policy

Returns & Refunds Policy

At IG Medical Australasia Pty Ltd, we are committed to providing high-quality medical products. This policy outlines your rights regarding returns and refunds, incorporating our standard terms and ensuring compliance with the Australian Consumer Law (ACL) and the New Zealand Consumer Guarantees Act (CGA).

1. Reporting a Return

To initiate a return, you must notify the Company within 7 days of receiving the goods. Requests must be sent in writing via email to info@igmedical.com.au, detailing the reason for the return and the relevant Invoice or Packing Slip number.

2. Return Conditions

The Company will only accept returns under the following conditions:

• Misinterpretation of Order: Goods delivered due to the Company’s misinterpretation of your order may be returned for a full replacement, provided they are in good condition and reported within 7 days.
• Purchaser Error: If you have ordered the incorrect item, we may accept a return provided the goods are standard stock items in good condition and reported within 7 days.
• Prior Authorisation: No goods will be accepted for return unless the request is approved in writing by the Company and a copy of the written approval is attached to the returned items.
• Samples for Evaluation: Before returning a consignment due to a complaint, the Purchaser must submit a sample to the Company to allow a reasonable opportunity for evaluation.

3. Fees and Shipping

• Restocking Fee: For returns resulting from a Purchaser error, the Company reserves the right to charge a reasonable restocking fee.
• Return Freight: The cost of return freight is the responsibility of the Purchaser, unless the return is due to an error made by the Company.

4. Warranty and Exclusions

The Company warrants that all goods are free from defects in materials and workmanship at the time of despatch. However, please note:

• Modifications: Any unauthorised modifications or alterations to the goods or their components will immediately invalidate and terminate the warranty.
• Excluded Items: The Company is not responsible for damage arising from handling or usage after despatch, specifically regarding glass, ceramic materials, electronic components, or batteries.
• Misuse: Damage resulting from misuse, abuse, negligence, or malpractice by the Purchaser is not covered.

5. Consumer Guarantees (AU/NZ)

Nothing in this policy excludes, restricts, or modifies any guarantees or rights you have under the Australian Consumer Law or the New Zealand Consumer Guarantees Act.

• For major failures, you are entitled to a replacement or refund.
• For minor failures that are not repaired in a reasonable time, you may be entitled to a refund or replacement.

How to Submit a Return Request

1. Email: Contact info@igmedical.com.au with your Order/Invoice number.
2. Approval: Wait for our written authorisation and return instructions.
3. Ship: Package the goods securely with the approval letter attached.